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the choice of dealing with a positive Cheap Joejuan Williams Jersey , upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers Cheap N'Keal Harry Jersey , in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.


Whether answering the phone, fixing equipment, selling a product or reconciling an unpaid invoice, the quality of the interaction between one human being and another is what will be judged by the customer to determine how much you care about them and their business. If the state of your relationship skills does not equal or exceed your sales and marketing skills, your "lifetime" relationship is in danger.


As a manager you should know that survey after survey reports that people prefer to do business with a positive, upbeat person. As a customer Wholesale New England Patriots Jerseys , you instinctively know that people want to do business with people who enjoy what they are doing, are having a good time doing it and genuinely care about being able to help you solve your problem, or achieve your goals. So, here are some tips on creating a more positive, up-beat, can-do work force.


1. Remember, the best teacher is a good example. First examine your own behavior. Are you walking the positive talk or are you mumbling beneath you breath Wholesale Patriots Jerseys , "3 more days 'til Friday." Take great care to listen to your own language. Do you frame things in the positive, or do you often start your sentences with "No." Do you say "Yes, but.." a lot, negating the first half of your sentence with your last? If so, purchase a copy of "Learned Optimism" by Martin Seligman for your corporate library and inhale it. Then pass it on. Optimistic people adapt easier to change, are more creative, have more fun and are healthier then pessimistic ones. They live longer too. Think about it Cheap New England Patriots Jerseys , looking for innovation? Think optimism, that's one way to get there.


2. Learn (and teach) the power of positive self-talk. Often our internal chatter is negative. Reprogram your own chatter and then listen carefully for signs of it in others. When you hear someone saying, "Boy am I stupid," gently coach them away from that attitude by replying with "Don't be so hard on yourself, you're not stupid. You may have made a bad decision, we all do, from time to time Cheap Patriots Jerseys , let's talk about that, what you've learned, and how to avoid it in the future." Our bodies respond to our self-talk, if we tell ourselves we are disorganized, we behave just that way. Tell yourself, with conviction, you are an organized person Wholesale Derek Rivers Jersey , and the behavior will begin to change. Our brain responds literally, like our computers. Learn to replace negative programming with positive.


3. Ban Whining. One whiner in the group can bring everyone down. A whiner is like an infection - it spreads. Put one strong whiner in a room and they can turn it into a pity party. Stop it at the source. Learn to spot them during the interview process. Don't hire them in the first place, unless you are prepared to keep vigilance over their behavior and attempt to change it. Good luck. Whiners love whining. Put a "No whining" sign on your door.


4. Teach people the art of "winwin." In our competitive society we have a winlose mentality. This may be a good strategy to fill a sports stadium, not a good way to run a company. Help people to understand that thinking "WinWin" opens up the possibility for new solutions. Remember, in the 21st century, it's innovation and creativity that will give us the edge, innovation comes from open minds and "possibility thinking."


5. Dump the drama. Melodrama. It sells tabloids Wholesale Malcom Brown Jersey , and gets people to watch "Hard Copy" on TV, but it's something you don't need in your company. It saps valuable creative energy. If you've been using "Crisis Management" as your modus operandi, get out of the office, read a few good books, (like Steven Covey's), benchmark with "new thinkers", and learn a new style. Crisis management is passe Wholesale Joe Thuney Jersey , wasteful and destructive.